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Frequent Questions

1. Do you ship to my country?

Yes. See "International Shipping and Freight Forwarding Addresses" in the gpuShack Shipping Policy. If your country is not listed on the Country drop-down menu during checkout, then gpuShack cannot ship to you directly. Instead, you must use a USA-based freight forwarder.

2. Can you answer an ethOS or mining question?

gpuShack does not provide consulting services for mining. If you have a mining related question, use Google.
If you have an ethOS related question, see the ethOS Front Page, ethOS Knowledge Base.
ethOS and general mining support is provided in real time via the ethOS IRC support channel (not via email). To join this channel, read the ethOS Support Policy.

3. Do gpuShack bundles support NVIDIA / GTX 1070?

YES. NVIDIA is supported. The bundles sold on gpuShack support both NVIDIA and AMD GPUs. 

4. What motherboard (or any other component) is in the bundle?

Each bundle is guaranteed to support the amount of GPUs indicated on the product sales page. gpuShack sources components in bulk.

As a matter of policy, gpuShack cannot disclose, predict, or guarantee any specific component (via email, or otherwise). If you need to specific individual components, it is recommended to purchase them individually from another vendor.

If you purchase more than one bundle in a single order, you will receive the same make/model components for your that order.

5. Can you provide any discounts for hardware?

Due to limited supply and high demand, gpuShack cannot offer any discounts, regardless of order quantity. The current prices should be considered the current best price for all customers.

6. When will my order ship?

Your order will ship during the next business shipping day after you placed your order. You will get an automated email with your tracking number as soon as it ships.

7. Why hasn't my order shipped yet?

Your order may have shipped, but the tracking did not update. Wait another 24 hours for your tracking information to be emailed to you.
Your order may have a shipping date in the future (per the checkout process, and your receipt). It will ship on or before that date.

8. Something that I purchased from gpuShack doesn't work, can you assist?

If you need assistance with ethOS software, see the ethOS Knowledge Base and the ethOS Support Policy
ethOS and general mining support is provided in real time via the ethOS IRC support channel (not via email). To join this channel, read the ethOS Support Policy.
If you need assistance with hardware, do troubleshooting to isolate the specific faulty component, and follow relevant guides in the ethOS Knowledge Base
If, after testing, the component appears to be faulty, submit an RMA for that component according to the "gpuShack Warranty Replacement Procedure" in the gpuShack Warranty Agreement.

9. How do I cancel my order for a refund instead of a replacement?

gpuShack does not have the resources to intercept and cancel orders before they ship. See the "Refund and Cancellation Policy" in the gpuShack Warranty Agreement and proceed with that guide to cancel your order for a refund.
Purchases for ethOS Digital Licenses, ethOS SSDs, and ethOS USB drives cannot be cancelled or refunded under any circumstances, in accordance with the ethOS license agreement. 

10. I paid with Bitcoin, but my order is not processed. What do I do?

This is due to a Bitcoin network delay caused by the 1MB block size limit. Contact sales@gpushack.com and include as much information about your transaction as possible: Bitcoin Wallet address, Bitcoin Transaction, gpuShack order number, your name, shipping address.

11. How do I contact gpuShack?

If your question is not answered here, contact sales@gpushack.com